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Date: November 22, 2024 Fri
Time: 11:40 am
Time: 11:40 am
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4 results foundAuthor: London. Assembly. Transport Committee Title: Crime and Disorder on London's Buses Summary: There is less than one crime for every 50,000 passenger journeys on London’s buses, and yet evidence suggests that people feel less safe on them than on any other form of the capital’s public transport. TfL’s own research and responses to our investigation suggest some bus passengers are fearful of crime and intimidated by anti-social behaviour. The reasons for the apparent difference between actual levels of crime and the fear of it are complex. One reason is that recent reductions in crime on buses have not yet had an effect on people’s perceptions of it. Figures provided to the Committee by TfL show bus related crime increased in absolute terms and per passenger journey between 2004 and 2006. There have also been changes to the passenger experience. There has also been an increase of 22.5 per cent in ridership on the bus network since 2002, with nearly two billion passenger journeys last year. The introduction of Oyster cards, whilst increasing the ease and speed of boarding a bus, has reduced contact between staff and passengers; an important factor in passengers’ perceptions of safety. The police and many of those who submitted views to our investigation identified the introduction of free travel on buses for under-16s as a factor in the levels of crime and perceptions of it. Most young people behave responsibly on buses and are more likely to be victims of crime than any other group. However, subsequent policy decisions by TfL and the allocation of police resources suggest the potential effect of the free travel policy on other bus passengers was not adequately considered at the time. We welcome many of the recent initiatives introduced by TfL to increase the uniformed presence on buses and use technology to prevent and solve crime. We have examined these in detail and have made a number of recommendations intended to improve further the way technology and uniformed staff are used to police the bus network. In doing so we have sought to identify lessons that could be learned from best practice elsewhere on the transport network. In particular, we propose: • Increasing the uniformed presence on the bus network using as best practice the example of the DLR where more than six times as much money is spent on security staff than in parts of the capital’s bus network • Exploring the potential for integrating the roles of revenue protection inspectors and Safer Transport Teams • Using the new i-Bus system to ensure that new technology is exploited to explore the potential for live CCTV feeds and better use of PA systems to improve communication between drivers and passengers • Measures to help drivers maintain order and a pleasant environment for bus passengers. Crime and anti-social behaviour will always impinge on the transport network of a large city; it is the responsibility of all relevant public bodies to minimise the extent to which this happens. Our report aims to make a positive contribution to assisting TfL and the police to reduce crime and anti-social behaviour on buses and thereby enhancing the passenger experience. Details: London: London Assembly Transport Committee, 2008. 34p. Source: Internet Resource: Accessed August 10, 2012 at: http://legacy.london.gov.uk/assembly/reports/transport/crime-disorder-buses.pdf Year: 2008 Country: United Kingdom URL: http://legacy.london.gov.uk/assembly/reports/transport/crime-disorder-buses.pdf Shelf Number: 125967 Keywords: BusesPassengersTransit Crime (London)Transit SafetyTransportation CrimeTransportation Security |
Author: Stanley, Janet Title: Prevention of Aggression to Bus Drivers Summary: 4 l Prevention of Aggression to Bus Drivers 4 1 Background 1.1 The issue There has been little research about understanding aggressive behaviour associated with the bus industry in Australia, or indeed, internationally. This i s an oversight if aggression to drivers is present, as research on the impact of aggressive behaviour in general shows that there may be a significant and long lasting impact on the victim. Additionally, the limited work that has been done on aggression i n the workplace reveal s that an adverse impact can extend beyond the individual victim , to the ir family, work colleagues and the operation of the workplace . This report considers how to prevent aggression to bus drivers who work in Victoria, Australia. I t draws on the findings from a recent survey on the mental he alth of bus drivers in Victoria (Mental Health at Work 2015). This report also uses information on aggression to bus drivers from the academic literature and other sources , as well as relevant in formation from research associated with aggression in other workplace settings. Ideally, recommendations about prevention tactics should be based on detailed knowledge about : the frequency and form of aggression, the perpetrator, the location, the contex t and circumstances, the responses to the incident, and the current preventative measures in place and their effectiveness. However, t his topic is very new to the bus industry. Thus, this report can only be seen as an initial exploratory approach, on which future know edge can be built as preventative approaches are better understood and better targeted The following issues are examined in this report: What are the reasons for violence to bus drivers in Victoria? This would i nclude both the reasons why the assailant experiences poor control of anger (such as due to reasons of mental illness or substance abuse) and the specific circumstances that trigger the incidence of violence to the driver (why the particular driver was tar geted, at the specific location and time). It would also include, where possible, understanding of how the driver responds to the event given conditions such as personal abilities, knowledge about responding to violence, workplace and wider government poli cy and driver instructions. It includes the response taken by the driver once the immediate danger has past. What prevention methods are suggested from these findings and knowledge gained elsewhere that may lead to a reduction of of the occurrence of aggressi on and in the severity of the event? Details: Victoria, AUS: Bus Association Victoria, 2016. 50p. Source: Internet Resource: Accessed July 13, 2016 at: http://www.busvic.asn.au/images/uploads/links/Prevention_of_Aggression_to_Bus_Drivers.pdf Year: 2016 Country: Australia URL: http://www.busvic.asn.au/images/uploads/links/Prevention_of_Aggression_to_Bus_Drivers.pdf Shelf Number: 139627 Keywords: Aggressive BehaviorPassengersTransit CrimeTransit Security |
Author: Volinski, Joel M. Title: Addressing Difficult Customer Situations: A Synthesis of Transit Practice Summary: Addressing Difficult Customer Situations explores issues surrounding difficult customers or passengers and the variety of circumstances that can arise when they utilize transit system facilities or vehicles. The report identifies current practices used by transit agencies to prevent, prepare for, and deal with these incidents. Details: Washington, DC: Transportation Research Board, 2017. 80p. Source: Internet Resource: TCRP Synthesis 127: Accessed March 2, 2017 at: https://www.nap.edu/download/24701 Year: 2017 Country: United States URL: https://www.nap.edu/download/24701 Shelf Number: 141296 Keywords: PassengersPublic TransportationTransit CrimeTransportation SafetyTransportation Security |
Author: Australia. Parliament. House of Representatives. Standing Committee on Social Policy and Legal Affairs Title: Troubled Waters: Inquiry into the arrangements surrounding crimes committed at sea Summary: 1.1 Almost 700 000 Australians took a cruise in 2012, and the Australian cruising market has been growing strongly for nearly a decade. It is almost five times bigger than it was ten years ago. For most cruising passengers, cruises are a time of relaxation, celebration and adventure. Most Australian cruise passengers expect that the cruising environment reflects Australian social and legal standards, especially as cruising operators have Australian companies and run cruises from Australian ports. However, cruises are an international destination in themselves, and passengers must treat them as such. 1.2 On the infrequent occasions that accidents or crimes occur on a cruise, the cruising environment can pose particular challenges to safety and justice. Cruise ships can hold over 5 000 people, and are often a long way from law enforcement. Additionally, establishing which country has jurisdiction to enforce its laws can be extremely complex. 1.3 Past crimes and accidents have highlighted the risks of cruising to Australian consumers. The tragic death of Ms Dianne Brimble in 2002, and the recent disappearance overboard of Mr Paul Rossington and Ms Kristen Schroder in May 2013 serve as reminders that an accident or crime at sea can be profoundly tragic. This inquiry focusses on the proactive ways that Australian and foreign cruise passengers can be kept safe at sea, on the actions the Australian Government can take to improve safety and justice on cruises, and on the steps that industry and government need to take to ensure that their responses to tragedies are appropriate. Details: Canberra: The Committee, 2013. 144p. Source: Internet Resource: Accessed May 13, 2017 at: http://www.aph.gov.au/parliamentary_business/committees/house_of_representatives_committees?url=spla/crimes%20at%20sea/report.htm Year: 2013 Country: Australia URL: http://www.aph.gov.au/parliamentary_business/committees/house_of_representatives_committees?url=spla/crimes%20at%20sea/report.htm Shelf Number: 131260 Keywords: Crime at SeaCruise ShipsMaritime CrimePassengers |