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Date: November 22, 2024 Fri
Time: 12:20 pm
Time: 12:20 pm
Results for prisoner complaints
1 results foundAuthor: Ombudsman SA (South Australia) Title: An Audit of Prisoner Complaint Handling in the South Australian Department for Correctional Services Summary: The evidence gathered in my audit indicates that the Department for Correctional Services complaint handling system is deficient in the key areas of accessibility, efficiency, fairness and accountability. The most positive aspects of the department’s current approach to complaints management is the work done in recent years to improve the circumstances of Aboriginal people in custody. This work provides a foundation upon which to build a stronger and more productive complaint handling system for all prisoners. Although custodial staff and managers may have the authority to deal with and resolve prisoner complaints in the first instance, I have formed the impression that in general terms, prisoners are not confident that custodial staff and managers are able to deal with and resolve many of their complaints at the local prison level. The findings of my audit support the view that the department’s complaint handling system is inefficient, and there is a distinct lack of consistency in the way in which complaints are dealt with at the local prison level and by the department. The audit report contains a number of recommendations under section 25(2)(b) of the Ombudsman Act to rectify or mitigate the effect of the deficiencies in the department’s complaints handling system. Details: Rundle Mall, SA: Ombudsman SA, 2012. 74p. Source: Internet Resource: Accessed August 6, 2012 at: http://www.ombudsman.sa.gov.au/An%20audit%20of%20prisoner%20complaint%20handling%20in%20the%20South%20Australian%20Department%20for%20Correctional%20Services.pdf Year: 2012 Country: Australia URL: http://www.ombudsman.sa.gov.au/An%20audit%20of%20prisoner%20complaint%20handling%20in%20the%20South%20Australian%20Department%20for%20Correctional%20Services.pdf Shelf Number: 125860 Keywords: Corrections OfficersCorrections TrainingPrison AdministrationPrison GuardsPrisoner ComplaintsPrisoners (Australia) |