Transaction Search Form: please type in any of the fields below.
Date: April 29, 2024 Mon
Time: 10:29 pm
Time: 10:29 pm
Results for retailers
2 results foundAuthor: Department for Digital, Culture Media and Sport. United Kingdom Title: Secure by Design: Improving the Cyber Security of Consumer Internet of Things Report Summary: Executive Summary This Government's ambition is to make the UK the safest place in the world to be online, and the best place in the world to start and grow a digital business. This Review focuses on how we can ensure that consumer internet connected products and associated services are sufficiently secure. In particular, it looks at the rights and responsibilities of consumers and industry. The Internet of Things (IoT) brings huge opportunities for citizens as well as the UK’s digital economy. This includes increasing the functionality of many features in the home, such as remotely changing the level of heating and lighting. However, many internet-connected devices sold to consumers lack even basic cyber security provisions. This, paired with the rapid proliferation of these devices, has led primarily to two risks: (1) consumer security, privacy and safety is being undermined by the vulnerability of individual devices; and (2) the wider economy faces an increasing threat of large scale cyber attacks launched from large volumes of insecure IoT devices. These risks need to be addressed through joint government and industry action as a matter of urgency. This is important because the Government has a duty of care to UK citizens to help ensure that they can access and use the internet safely. Consequently, the Government has undertaken this Review into the cyber security of consumer IoT products and associated services. This report sets out the need for greater action, and proposes a range of measures to better protect citizens and the wider economy. The report notes that protecting consumers requires a fundamental shift in industry's approach to managing cyber risks. There is a need to move away from placing the burden on consumers to securely configure their devices and instead ensure that strong security is built in by design. The central proposal of this report is a draft Code of Practice aimed primarily at manufacturers of consumer IoT products and associated services. It has been developed through extensive engagement with industry and subject matter experts and sets out thirteen practical steps to improve the cyber security of consumer IoT. The publication of this report, and particularly the draft Code of Practice, is intended to stimulate further dialogue with industry, academic institutions and civil society over the coming months. The Government needs to collectively balance the need to create effective incentives for manufacturers, the supply chain and retailers, while also continuing to encourage innovation in new technologies. The Government's preference would be for the market to solve this problem - the clear security guidelines we set out will be expected by consumers and delivered by IoT producers. But if this does not happen, and quickly, then we will look to make these guidelines compulsory through law. We will review progress throughout 2018. Further details on how to provide input into the Review, and the proposed recommendations outlined in this report, are provided in Chapter 7. IoT security is a global challenge requiring global collaboration. The Government is working with our international partners and through international organisations to collectively take action to secure consumer IoT products and associated services at every stage of their lifecycle. Details: London, UK: Department for Digital, Cuulture Media and Sport, 2018. 37p. Source: Internet Resource: Accessed January 21, 2019 at: https://assets.publishing.service.gov.uk/government/uploads/system/uploads/attachment_data/file/686089/Secure_by_Design_Report_.pdf Year: 2018 Country: United Kingdom URL: https://www.gov.uk/government/publications/secure-by-design Shelf Number: 154332 Keywords: Code of Practice Computer Crime Consumers Cyber Attacks Cybersecurity Internet Internet of Things On-line Crime On-line Retailers On-line Security Retailers |
Author: Beck, Adrian Title: Making the Link: The Role of Employee Engagement in Controlling Retail Losses Summary: Based upon questionnaires from more than 200,000 members of staff in three large European retailers with a combined turnover of over L35 billion and 1,570 stores, this report explores the link between levels of employee engagement, measured across 18 factors, and four indicators of retail loss: shrinkage, waste, cash loss, and lost sales driven by out of stocks. - Total losses (a combination of shrinkage, waste, cash loss and lost sales through out of stocks) for the participating companies amounted to 3.12% of retail turnover. - For Europe this equates to losses of over L25 billion a year for the grocery channel. - Waste accounted for the largest proportion of loss: 53%; followed by losses caused by out of stocks (OOS) (25%) and then shrinkage (22%) with cash losses generating the least amount of losses (1%). The Value of Engaged Employees - A significant number of employee engagement factors were found to be linked with the four loss indicators - 15 of the 18 Factors were associated with loss. - By improving performance on just 6 key engagement factors in the bottom 25% of stores to the average found in the rest of the business, the European Grocery sector could save as much as L380 million a year. - More specifically, by targeting only the bottom quartile of stores the following savings could be made: - 9.8% reduction in waste. - 19.6% reduction in lost profits through out of stocks. - 12.5% reduction in shrinkage. - 9.5% reduction in cash loss. Key Role of Store Management - The role of store management was found to be key to delivering many of the most important engagement factors driving potential reductions in store losses: communicating effectively; making staff feel appreciated and valued; building good teamwork; ensuring staff roles are manageable; providing opportunities for staff development; and taking seriously ideas offered by their staff. Making a Difference in Your Business This ground-breaking study suggests that retailers should: - Recognise the value of targetting employee engagement, particularly in the bottom quartile of stores in their business. - Review the selection process for store management and applicants' capacity to deliver on employee engagement. - Incorporate these results into training programmes for store managers - show them the value of improving employee engagement and how important their role is. - Think about how the business communicates change to its employees - they want to know what is happening and why. - Provide ways for staff to feed back ideas for improving the way the business operates (and if used, make sure they are recognised). - Consider ways in which employees can be given opportunities for future development within the business. - Reward good performance, even if it is only a 'thank you'. - Consider either utilising Employee Engagement surveys or reanalysing existing survey data to consider potential links between staff responses and a range of loss indicators - where possible do not just use the 'shrinkage' number as it is often a weak indicator of store performance on loss. - Reflect upon how your business measures loss and whether current strategies and prioritises are targeting the most pressing areas of 'loss'. While the role of well motivated and engaged staff play in helping to sell more has previously been identified, this report provides new evidence that staff can also play a pivotal role in enabling retail companies to lose less. In a time of considerable change within retailing, making the most of the people employed to help deliver business profitability is critical - this study has found that the successful management of all forms of loss is just as important as delivering sales in generating retail success. Details: Brussels, Belgium: ECR Europe, 2014. 41p. Source: Internet Resource: Accessed January 21, 2019 at: https://www.researchgate.net/publication/312524115_Making_the_Link_The_Role_of_Employee_Engagement_in_Controlling_Retail_Losses Year: 2014 Country: Europe URL: https://www.researchgate.net/publication/312524115_Making_the_Link_The_Role_of_Employee_Engagement_in_Controlling_Retail_Losses Shelf Number: 154326 Keywords: Cash LossEmployee EngagementLoss PreventionRetail StoresRetailers |